Terms & Conditions

By using, visiting, or booking travel services through https://bellamuzica.ro/, you agree to the terms and conditions detailed in the following paragraphs. Our ultimate goal is to offer you an unforgettable experience at Hotel Bella Muzica. To help us achieve this, we kindly and respectfully ask you to take note of our house rules.

Company Information

Accommodation and food/beverage services are provided by:

• Company Name: R.B.COREC SRL

• Registered Address: Brașov, Brașov, 49A Coastei Street, 500025

• Unique Registration Code (CUI): RO1104867

• Trade Register Number: J0817061991

Prices, Rates, and Invoicing Details

• Currency and VAT: All rates displayed on the website or communicated at the front desk are expressed in RON (or EUR equivalent, where specified) and include VAT (the statutory rate applicable to accommodation and restaurant services), excluding local tourist taxes, unless stated otherwise.

• Invoicing: The tax invoice for your stay is issued based on the details provided at check-in or via the booking form. If you require a corporate invoice (for a company), please provide us with your complete tax identification details (Tax ID / CUI, company name, address, IBAN account) in advance or directly at the front desk prior to payment.

• Payment: We accept payments in cash (RON), bank cards (Visa, Mastercard), or direct bank transfers into the company account.

Privacy Policy & Data Protection (GDPR)

At Bella Muzica, the privacy of your data is paramount. We will never use your personal data without your prior consent or a well-defined legal basis.

What data do we collect and why?

• Accommodation and invoicing data: First name, last name, ID series and number, address, email, phone number, and payment details. Collecting this information is both a legal requirement (guest registration form, tax legislation) and a contractual obligation (to deliver the services you booked).

• CCTV Footage: Collected via the CCTV surveillance system installed in common areas for security purposes and the protection of guests, staff, and property.

• Marketing & Loyalty Programs: Your email address or phone number may be used to send you special offers or loyalty discounts only if you have given us your explicit prior consent (opt-in).

How long do we keep your data?

Data related to financial-accounting documents and guest registration forms are kept in accordance with applicable legal retention periods (e.g., 5–10 years for accounting records). Video surveillance footage is stored for a short duration (typically up to 30 days maximum), after which it is automatically deleted.

Your Rights

In accordance with Regulation (EU) 2016/679 (GDPR), you have:

• The right to access your data and request a copy of it.

• The right to rectify any inaccurately collected data.

• The right to request the erasure of your data ("the right to be forgotten"), provided it does not conflict with statutory retention obligations.

• The right to withdraw your consent for loyalty/marketing materials at any time.

Check-in & Check-out

• Check-in: Rooms are available starting at 2:00 PM.

• Check-out: Rooms must be vacated by 12:00 PM.

• Late Check-out: Subject to availability and in line with international hospitality standards, late check-out can be requested at the front desk for an additional fee:

  1. Until 2:00 PM: 20% of the published room rate.

  2. Until 3:30 PM: 50% of the published room rate.

  3. After 3:30 PM: 100% of the published room rate.

• Luggage Storage: We offer free luggage storage for up to 24 hours.

Accommodation & Children

• Guest Registration: Every guest is required to complete a registration form (fișă de anunțare a sosirii) upon check-in, based on a valid ID or passport.

• Children: All children are welcome!

  • Ages 0–7: The first child stays free of charge.

  • Ages 7+: Children over 7 years old are charged €15 per night per person when using an extra bed.

• Extra Beds/Cots: The maximum capacity is 1 extra bed or baby cot per room. These are available upon request and must be confirmed by the hotel in advance.

• Extra Charges: Supplements and extra fees are not automatically included in the total booking price and must be paid separately during your stay.

Reservations & Late Check-in

• How to Book: To secure a room, please complete our online form or contact our booking service directly by phone at +40 268 477 956 or via email at hotel@bellamuzica.ro.

• Late Check-in: If you plan to arrive after 4:00 PM, please notify us in advance. Failure to do so will result in the automatic cancellation of your reservation in our system.

Cancellation Policy

• General Rule: All cancellations must be processed by contacting our booking department directly.

• Standard Bookings (up to 3 rooms): No cancellation fees apply if you cancel at least 3 days prior to your arrival date. Cancellations made past this deadline will incur a penalty equivalent to the cost of the first night's stay.

• Large Bookings (3 or more rooms): To avoid any penalties, cancellations must be made at least 10 days prior to your scheduled arrival date.

• Group Bookings (10 or more rooms): Please reach out directly to our booking office for custom group terms.

Payment Methods

We accept cash payments (RON), credit cards (Visa, Mastercard, Maestro, American Express), and bank transfers.

Smoking Policy

Smoking is strictly prohibited throughout all indoor areas of both the hotel and the restaurant.

Safety & Security

For your peace of mind, the hotel and all public spaces are monitored by a video surveillance system. Please note that the hotel assumes no responsibility for forgotten, lost, or allegedly stolen items within the hotel premises, restaurants, or bar.

Parking

The hotel features its own private, paid parking lot with highly limited space (only 10 spots available). A reservation must be made directly with the reception desk.

Special Needs

We are fully committed to providing excellent conditions for guests with special accessibility needs. If you have any specific requirements, please let us know in advance so we can ensure your stay is as comfortable and pleasant as possible.

Pet Policy

While we love animals, pets and birds are not permitted on the hotel premises.

Visitors

You are welcome to receive guests in your room between 8:00 AM and 10:00 PM at no extra cost. Any visitors staying between 10:00 PM and 8:00 AM must register at the reception desk and pay the corresponding room rate difference.

Privacy Policy

Your privacy matters to us. We will never use or process your personal data without your prior explicit consent.

Environmental Protection

Sustainability is a continuous focus for us. To help protect the environment, bed linens are changed every 2 or 3 days (or upon request), while towels are replaced daily.

Guest Responsibilities & Conduct

• Damages: Guests are held financially liable for any damage caused to other clients, staff members, hotel buildings, furniture, or equipment resulting from fault or intent.

• Vehicle Liability: The hotel’s liability does not extend to guest vehicles or the belongings left inside them.

• Code of Conduct: We reserve the right to refuse accommodation or restaurant service to anyone who is intoxicated, rude, or disruptive, or whose behavior harms the hotel's reputation and disturbs other guests.

Loyalty Rewards

We reserve the right to offer special bonuses and discounts as part of our ongoing customer loyalty and reward programs.